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CONSUMER PROTECTION INFORMATION
Protecting your finances and privacy has always been a top priority of Rollstone Bank & Trust. The links on this page will help you arm yourself with the knowledge needed to avoid fraud and loss. One of the best ways to protect yourself is to be aware – if something seems suspicious, it probably is.
Remember that Rollstone Bank will NEVER call, email, or text you and ask for confidential financial information.
If you are ever unsure of something that has our name on it, please call us for verification at (978)345-1061.
Be vigilant when it comes to protecting your personal, confidential information. If you think you have become a victim of fraud or identity theft, please report it to us immediately by phone at (978)345-1061 or by email at ReportFraud.Group@RollstoneBank.com.
Rollstone Bank & Trust does not provide, and is not responsible for the product, service or overall website content available at these websites. Additionally, our privacy policy does not apply. Please consult the privacy disclosures on these sites for further information.
BEWARE OF FAKE CHECK SCAMS!
If you receive a check in the mail that you were not expecting, it may be a scam that could cost you thousands of dollars. There are many variations of check scams, such as someone offering to:
- Buy something you advertised for sale;
- Pay you to work at home;
- Give you and "advance" on a sweepstakes you've won; or
- Give you the first installment on the millions you'll receive for agreeing to transfer money in a foreign country to your bank account for safekeeping.
Fraudulent checks look real. You can protect yourself from being victimized with these simple steps:
- Call the bank the check is drawn on to verify its authenticity.
- Monitor your account regularly through online banking
- Report fraud attempts to the Bank, and keep the check to aid in the investigation.
Educate yourself at these websites:
Identity Theft
Identity theft is a crime in which an impostor obtains key information about you, such as your driver's license and Social Security numbers, and impersonates you. The information can be used to obtain credit, merchandise and services in your name. It can ruin your credit and take substantial time and money to rectify. Learn how to protect yourself at these sites.
Federal Trade Commission
Social Security Administration
Commonwealth of Massachusetts
Office of Thrift Supervision
Check Your Credit
You are entitled to a free copy of your credit report annually from the 3 major credit bureaus. Stagger your orders so you get 1 from each bureau every 4 months; that gives you an ongoing view of the information contained in your credit report.
Get Your Free Annual Credit Report
Privacy
Read our Privacy Policy
Federal Trade Commission
Debit Cards
To report a lost or stolen Rollstone Bank & Trust debit card after hours, please call 1-800-264-5578.
Due to widespread fraud, your RBT debit card may be blocked for certain transactions in the following areas: Illinois (USA), Brazil, Domincan Republic, Haiti, India, Pakistan, Romania, Spain, Turkey, and United Kingdom.
The following African countries are also blocked: Algeria, Angola, Benin, Cameroon, Egypt, Ivory Coast, Morocco, Mozambique, Nigeria, Senegal, South Africa, Tanzania, Tunisia, and Zimbabwe.
These restrictions are subject to change. If you will be traveling, please email us or give us a call at 978-345-1061 for the most up-to-date list.
Email Fraud
There are a variety of email scams going on every day. Read about phishing, work-from-home scams, and more at these sites:
Federal Trade Commission
Commonwealth of Massachusetts
Computer Safety
It is important to keep your computer safe from viruses through virus software and current Microsoft patches, especially if you bank online.
Microsoft – Protecting Your Computer
Verified By Visa
Visa adds an extra layer of protection when you shop online with Verified By Visa. When you buy something online from participating merchants, you will be asked to enter an additional password that confirms your identity.
Log on today to enroll your Visa or change your password. Verified By Visa is free, easy-to-use, and will help keep you safe from cyber thieves.
For more information on protecting your accounts, identity and computer, email us or call us at 978-345-1061 or toll-free at 1-800-640-1166.
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