Important Information for Our Customers
hope & faith
Because your health —
and our community — matter most.
Branch lobbies are open. We are excited to welcome you back in, with measures put in place to keep everyone safe. Get the details on our reopening plan so you know what to expect.
At RBT, the health and well-being of our customers, employees, and communities is our top priority so we wanted to reassure you that we’re doing all we can to help our neighbors and our local businesses during this difficult time.
For everyone’s safety, in-person banking is available at our drive-up windows only.
- Drive-up windows are open weekdays from 8:30am – 4:00pm and 8:30am – noon on Saturdays.
- For transactions that cannot be handled through a drive-up window, please schedule an appointment. Simply call 978.537.5316 or your local branch, or email us.
However, we encourage you to use our digital banking channels from the safety of your home.
You can handle most common banking transactions online or with your mobile phone, including:
- Depositing checks
- Transferring between accounts
- Paying bills
- Sending money to other people
These channels allow you to monitor the activity on your account, and SecurLOCK Equip alerts you to all debit card transactions.
Learn more about Online Banking and Mobile Banking and enroll now.
Our ATMs are also available for your banking needs.
Deposits are accepted at our Parkhill, John Fitch, Central Street, Harvard, Townsend, and Groton ATMs. We also offer surcharge rebates with some checking accounts, should you withdraw from a non-RBT ATM.
RBT consumer and business customers who have been impacted financially by the coronavirus should contact us. We will help you determine a new financial plan to minimize the challenges you are facing. Please contact us to discuss options.
In addition to its traditional funding programs, the U.S. Small Business Administration (SBA) now offers several new temporary programs to address the COVID-19 outbreak, including the Paycheck Protection Program; a loan advance up to $10,000; bridge loans up to $25,000; and SBA debt relief. Business owners can get more information or contact us to see if this is appropriate for their situation.
We have also made resources available to learn about PPP Forgiveness.
We’ve donated an initial $19,000 to the communities we serve to help our most vulnerable members—including children and the elderly—cope with COVID-19. To meet the specific needs of individual towns, we’re donating funds to City of Leominster to help provide internet access to students so they can continue learning remotely while the Fitchburg Public Schools will use their grant to provide meals to students and families. Additional funding will also be provided to Montachusett Opportunity Council (MOC), Loaves & Fishes, Townsend Ecumenical Outreach (TEO), and the Gardner Community Action Committee (CAC) for food as well as personal care and other essential items.
Thanks to the generosity of so many people, we were able to provide an additional $10,000, for a total of $29,000. The additional funds were distributed to Ginny's Helping Hand, the United Way of North Central MA, the Community Foundation of North Central MA, and St. Vincent de Paul's food pantry.
You are welcome to join our community effort. Please send your donation to Rollstone Charitable Foundation, 24 Monument Square, Leominster, MA 01453. Checks should have “COVID-19 Relief Fund” in the memo line of the check.
Concerned about the safety of your deposits? Don’t be. At RBT, your deposits are covered by the Federal Deposit Insurance Corporation (FDIC) to at least $250,000 and also through the Depositors Insurance Fund (DIF), which insures every penny that is not covered by FDIC.
It is also important to note that banks are extremely well-capitalized right now. The Federal Reserve Bank is ensuring that banks will have as much cash as they need; there will not be a cash or liquidity crisis. All these factors combined show us that the safest place for your money right now is in the bank, rather than in your wallet or under your mattress.
The coronavirus has prompted a new wave of fraud. Criminal actors are using a variety of means to contact potential victims. We remind you to:
- NEVER give your account numbers, Social Security number, or other personal information over the phone or via electronic means.
- REGULARLY check your account activity, via online or mobile banking, or open your paper statement immediately upon receipt.
- REPORT any questionable activity.
Be vigilant and advise friends, family and customers to be mindful of this new fraud variation, as many people are depending on the stimulus relief payments and may fall victim to these cybercrimes. Get more information on common scams and ways to protect yourself on our Security page.
Please contact us if you have any questions.