Frequently Asked Questions
From finding our routing number and managing your account to learning how to protect yourself from fraud, we've got you covered. Below, find helpful answers to common questions about Rollstone Bank & Trust's accounts, products, and service offerings.
General FAQs
Rollstone Bank & Trust's routing number is 211370736. This number is used to identify our institution and is required to set up direct deposits, automatic payments, and other transactions.
Rollstone has branches across Massachusetts in Fitchburg, Leominster, Harvard, Townsend, and Groton, and every location has an ATM available 24 hours a day, seven days a week.
For your convenience, Rollstone Bank & Trust offers comprehensive in-branch banking services, including:
- Notary public services
- Savings bond redemption
- Medallion signature guarantee
- Foreign currency exchange
- Safe deposit boxes (available at the following branches: Harvard, Townsend, Groton, and Central Street Branch in Leominster, MA)
Some services may be available only for customers. Please contact us for details.
Rollstone Bank & Trust observes all federal holidays as well as Patriots’ Day, a Massachusetts state holiday. RBT branches and offices are closed on the following holidays:
- New Year's Day
- Martin Luther King Jr. Day
- Presidents' Day
- Patriots’ Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
When holidays fall on a Sunday, RBT branches and offices will close the following Monday to observe the holiday.
Account Management FAQs
You can find your full Rollstone Bank & Trust account number in online banking. If you have a checkbook, you can also find your account number on your checks. Your account number is masked in mobile banking and on your statements as a way to protect your confidential information.
Rollstone Bank & Trust does not offer online account openings at this time. To open an account, visit a branch near you or call us at 1.800.640.1166 for more information. To speed up the account opening process, you can fill out our online application form.
You can easily reorder checks online by visiting our check printer’s website. If you prefer, you may also reorder checks in our branches or by phone.
Security and Privacy FAQs
Rollstone Bank & Trust utilizes advanced encryption and security technologies to protect your personal information. You can learn more about what data we do and don't share by reviewing our privacy policy. Remember, Rollstone Bank will never call, email, or text you for confidential financial information.
Yes, all our deposit accounts, including Checking, Savings, Money Market Accounts, and Certificates of Deposit (CDs), are insured up to $250,000 per depositor by the Federal Deposit Insurance Corporations (FDIC).
In addition, Rollstone belongs to the Depositors Insurance Fund (DIF). DIF insurance covers every dollar over the FDIC limits, so Rollstone’s depositors have 100% insurance coverage.
If you think you have become a victim of fraud or identity theft, please report it to us immediately by calling 800.640.1166.
When using online or mobile banking, Rollstone Bank always suggests using multifactor authentication to keep your accounts secure. Additionally, you should avoid using public Wi-Fi, and it's always wise to update your passwords regularly.
Setting up account alerts allows you to monitor account balances and transactions with real-time notifications, which can help you catch fraudulent activity sooner.
View our security page for more information on how to safeguard your personal and business accounts when using online and mobile banking.
Personal Banking FAQs
Rollstone Bank & Trust offers a variety of savings accounts to meet your needs, including:
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Prime Savers
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Money Markets (MMA)
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Holiday and Vacation Clubs
Each is fully insured by FDIC and DIF, and all come with free online and mobile banking so you can manage your savings goals 24/7. Learn more about our personal savings accounts.
Rollstone Bank & Trust is committed to offering its customers some of the market's most competitive interest rates. Since interest rates vary by account, please visit our Deposit Rates page for the most current information.
Rollstone Bank & Trust is committed to empowering more Massachusetts homeowners, and we have a comprehensive array of mortgage options for every buyer. Whether it's your first home, your dream home, or you're building from the ground up, we have a mortgage option for you.
Our mortgage options include:
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Fixed- and adjustable-rate mortgages (ARMs)
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First-time homebuyer loans and down payment assistance options
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Jumbo mortgage options
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Purchase-rehab loans that allow you to combine property acquisition costs and renovations into one loan
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Land loans
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Construction loans
View all our mortgage offerings or contact our mortgage team to see how they can make your goal of homeownership possible.
